Complaint procedure

We at Baltic Control® Certification at all times aim to provide the best solution and service, however, there may be circumstances that give rise to a complaint. This can always be done in writing or orally. Baltic Control® Certification considers a timely and impartial complaint handling procedure as a fundamental part of the relationship of trust with our customers and as an invaluable help to continue to improve our activities at all levels. Complaints may relate to certification activities for which we are responsible, a certified customer or inspections performed by Baltic Control® Certification.


A complaint may be submitted in writing or orally to any employee of Baltic Control® Certification, and we will return shortly with a reasoned response. Our internal rules ensure that the decision made has been reviewed and approved by one or more persons who have not previously been involved in the area of ​​the complaint. If, exceptionally, the matter cannot be resolved within a reasonable time, a project will be set up to manage the process, and the complainant will be kept informed of the schedule and status of the project until the end. If you wish to complain, please send an e-mail to


Appeal procedure

The persons who process and make decisions in appeals may not be the same as those who have carried out audits and made decisions on that basis. Appeals may not discriminate against the appellant.

The appellant must be informed of the receipt of the appeal, informed of the progress of the case and of the outcome. In addition, the appellant must receive a complaint guide, which must contain information about Baltic Control® Certification's decisions within the authorized areas.


The decision communicated to the appellant must be taken and approved by one or more persons who have not previously been involved in the area of ​​the appeal.

We currently have no anchor over our decisions. In case of appeal please contact the following e-mail:


Violation of Ethical matters
Complaints about ethical matters which are in violation of Apave's Code of Ethics must be sent directly to Apave on mail or tel.: + 33 788 119 006 (also for SMS, WhatsApp, Viber) 


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February 2023

Baltic Control Group has been acquired by Apave Group

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November 2022

Baltic Control®Certification has moved the address to Risskov

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March 2022

Baltic Control® Group donates an extraordinary amount to Red Cross and UNICEF

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September 2021

Producers of Christmas trees and ornamental ornamental spruce/greenery can now be certified by Baltic Control® Certification

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May 2021

GRMS is tailored to fit the specific requirements of the meat industry.

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May 2021

The report is based on data collected by Baltic Control® during 7.800 WelFur assessments

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April 2021

Companies* trading wild fur harvested from North America can now be certified according to a new Wild Fur protocol.

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January 2021

Become ZERYA® certified and get evidence that your fruits and vegetables are without pesticide residues*

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February 2019

WelFur is the first animalwelfare focused initiative ever to achieve recognition on highest EU level

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