Complaint procedure

 

We at Baltic Certification at all times aim to provide the best solution and service, however, there may be circumstances that give rise to a complaint. This can always be done in writing or orally. Baltic Certification considers a timely and impartial complaint handling procedure as a fundamental part of the relationship of trust with our customers and as an invaluable help to continue to improve our activities at all levels. Complaints may relate to certification activities for which we are responsible, a certified customer or inspections performed by Baltic Certification.

 

A complaint may be submitted in writing or orally to any employee of Baltic Certification, and we will return shortly with a reasoned response. Our internal rules ensure that the decision made has been reviewed and approved by one or more persons who have not previously been involved in the area of ​​the complaint. If, exceptionally, the matter cannot be resolved within a reasonable time, a project will be set up to manage the process, and the complainant will be kept informed of the schedule and status of the project until the end. If you wish to complain, please send an email to cert@balticcontrol.com

 

 

Appeal procedure

 

The persons who process and make decisions in appeals may not be the same as those who have carried out audits and made decisions on that basis. Appeals may not discriminate against the appellant.

The appellant must be informed of the receipt of the appeal, informed of the progress of the case and of the outcome. In addition, the appellant must receive a complaint guide, which must contain information about Baltic Certification's decisions within the authorized areas.

 

The decision communicated to the appellant must be taken and approved by one or more persons who have not previously been involved in the area of ​​the appeal.

We currently have no anchor over our decisions. In case of appeal please contact the following email: cert@balticcontrol.com

Share this:
15.
September 2021

Producers of Christmas trees and ornamental ornamental spruce/greenery can now be certified by Baltic Control® Certification

Read more
19.
May 2021

GRMS is tailored to fit the specific requirements of the meat industry.

Read more
10.
May 2021

The report is based on data collected by Baltic Control® during 7.800 WelFur assessments

Read more
12.
April 2021

Companies* trading wild fur harvested from North America can now be certified according to a new Wild Fur protocol.

Read more
28.
January 2021

Become ZERYA® certified and get evidence that your fruits and vegetables are without pesticide residues*

Read more
28.
February 2019

WelFur is the first animalwelfare focused initiative ever to achieve recognition on highest EU level

Read more
01.
November 2018

Baltic Control® Certification moved to larger facilities at Kulsviervej 150 north of Copehagen

Read more